1. Overview
This Client Onboarding Agreement (“Agreement”) sets out the terms under which Click Here Web Design (ABN 77 636 056 456) (“we”, “us”, “our”) provides web design, development, and related project-based services to clients (“you”, “the client”).
This Agreement is read in conjunction with the project proposal or quote accepted by you. In the event of any conflict, the proposal takes precedence for project-specific terms. By accepting a proposal or paying a deposit, you agree to this Agreement.
This Agreement is governed by the laws of New South Wales, Australia. Both parties submit to the exclusive jurisdiction of the courts of New South Wales.
2. Scope of Work
2.1 Proposal
The scope of work is defined in the proposal or quote accepted by you. Work outside this scope — including additional pages, features, design changes, or integrations not listed in the proposal — will be quoted and charged separately.
2.2 Changes to scope
If you request changes to the agreed scope during the project, we will advise whether this affects the timeline or cost before proceeding. Significant scope changes may require a revised proposal and additional deposit.
3. Payment Terms
3.1 Deposit
A deposit of 30–50% of the total project fee is required before work commences. The exact deposit amount will be stated in the proposal. The deposit is non-refundable once work has commenced.
3.2 Progress and final payments
Payment milestones and amounts will be stated in the proposal. All outstanding balances must be paid in full before the completed website is launched or files are transferred to the client.
3.3 Late payment
Work may be paused if a progress payment is not received within 14 days of the due date. We reserve the right to charge interest on overdue amounts at 2% per month. Accounts outstanding beyond 30 days may be referred to a debt collection agency, with associated costs passed on to the client.
3.4 Third-party costs
Costs for third-party services required for the project — including domain registration, hosting, premium plugins, stock images, or external platform subscriptions — are not included in the project fee unless explicitly stated in the proposal. These will be passed on at cost or quoted separately.
4. Client Responsibilities
4.1 Content supply
Unless content creation is included as part of the agreed scope, you are responsible for supplying all website content — including text, images, video, logos, and other media — in a suitable digital format and to an agreed deadline.
Content should be supplied within the timeframe agreed at project kick-off. Delays in content supply may affect the project timeline, and we accept no liability for delays attributable to late content delivery.
4.2 Project stall — client unresponsive
If we are unable to progress the project due to non-supply of content, feedback, or approvals from the client for a period of 2 weeks or more, the project will be placed on hold. Reactivating a stalled project may incur a restart fee to cover re-familiarisation and scheduling time. The restart fee will be advised at the time of reactivation.
4.3 Feedback and approvals
You agree to provide clear, consolidated feedback at each stage of the project. We allow up to 2 rounds of revisions per design or development stage as included in the project fee. Additional revision rounds will be charged at our standard hourly rate.
4.4 Copyright warranty
You warrant that you own or hold appropriate licences for all content you supply to us, including text, images, video, audio, and other media. You indemnify Click Here Web Design against any claim, cost, or liability arising from intellectual property infringement in content supplied by you.
Where we supply content — such as stock images, design assets, or copy — as part of the agreed scope, that content is licenced for use on your website only and remains subject to the terms of the original licence.
4.5 Accuracy of content
You are responsible for proofreading and approving all content before sign-off. We are not liable for errors in content supplied by you or approved by you during the project.
5. Ownership & Intellectual Property
5.1 Website ownership
Upon receipt of full payment, you own the completed website and its custom design and content. We will provide access to all relevant accounts and files at project completion.
5.2 Agency-licenced plugins
Some functionality on your website may be delivered via plugins or tools licenced under our agency account. These licences are provided as part of our ongoing service relationship and are not transferrable. If our services are terminated, the right to use these agency-licenced plugins ends. We will advise you of any such plugins at project completion so you can arrange your own licences if required.
5.3 Our portfolio rights
We reserve the right to display your completed website in our portfolio and use it in promotional materials, unless you request otherwise in writing.
6. Timelines & Delivery
Estimated project timelines will be provided in the proposal. Timelines are indicative and may be affected by delays in client feedback, content supply, third-party services, or factors outside our control. We will communicate any significant timeline changes as soon as they become apparent.
We are not liable for losses arising from project delays where those delays are attributable to client actions or inactions, third-party providers, or circumstances outside our reasonable control.
7. Cancellation
If you cancel the project after work has commenced, you will be invoiced for all work completed to the date of cancellation at the agreed project rate or our standard hourly rate, whichever is applicable. The deposit will be applied against this amount. Any balance owed above the deposit remains payable.
If we are unable to complete the project due to circumstances on our end, we will refund a pro-rata portion of any prepaid fees for work not yet completed.
8. Limitation of Liability
To the maximum extent permitted by law, Click Here Web Design’s liability for any claim arising from this Agreement is limited to the total fees paid by you for the project in question.
We are not liable for any indirect, consequential, or special loss or damage, including loss of revenue, data, or business opportunity.
9. Australian Consumer Law
Nothing in this Agreement excludes, restricts, or modifies any rights or guarantees you may have under the Australian Consumer Law (ACL) that cannot lawfully be excluded. To the extent permitted by law, our liability for any breach of a consumer guarantee is limited to re-supply of the services or payment of the reasonable cost of re-supply.
10. Ongoing Hosting & Maintenance
Where ongoing hosting and maintenance services are agreed following project completion, those services are governed by our separate Website Hosting & Maintenance Terms and Conditions, available at clickherewebdesign.com.au.
11. Changes to This Agreement
We reserve the right to update this Agreement at any time. The current version will be published at clickherewebdesign.com.au. Updates do not affect projects already underway under a previously accepted proposal.
Last updated: June 2026
Questions? Contact us at fiona@clickherewebdesign.com.au